Cash For Gold USA BBB Customer Reviews

• Cash For Gold USA, Inc. (CashForGoldUSA.com) is an Atlanta-based exchange service that helps consumers sell their gold and jewelry for cash.
• Founded in 1991 by Bryan Senter, the company has more than 1,000 locations nationwide and more than 25,000 customers per week.
• It offers competitive prices for gold, silver, platinum, and diamonds, as well as free evaluations, and free shipping.
• Cash For Gold USA, Inc. (CashforGoldUSA.com) is an Atlanta-based exchange service that helps consumers sell their gold and jewelry for cash.

Cash For Gold USA, Inc. BBB is an Atlanta-based exchange service that helps consumers sell their gold and jewelry for cash. Founded in 1991 by Bryan Senter, the company has more than 1,000 locations nationwide and more than 25,000 customers per week. It offers competitive prices for gold, silver, platinum, and diamonds, as well as free evaluations, and free shipping.
Customers have mixed reviews of the company. Some praise the company for being helpful and friendly, while others say the service was unpredictable and disappointing.

Pros Explained

Cash For Gold USA is the go-to place for selling gold, silver, and watches. With multiple locations and a highly-rated BBB customer review, this store makes it easy to sell your items.
Cons Explained
Cash For Gold USA does not buy designer jewelry, coins, or bullion. It also does not accept gold bullion bars larger than 100 ounces.

Cons Explained

We rated Cash for Gold USA as the number one company for cash for gold due to several factors, including its high star rating, positive customer reviews, and Better Business Bureau accreditation.
We found the company’s BBB rating to be A+ and above, which is their highest rating. The BBB has been tracking customer reviews for Cash for Gold USA since 2015, and we’ve found that the company has an average of 4.8 stars out of 5.

Available Specials and Discounts

You can take advantage of Cash For Gold USA’s current specials and discounts, including:
Gold for $1,000+
1 oz Gold bar for $100+

Gold Buying Options
Customer can pay with cash, credit card, debit card, money order, or PayPal.

Price

5/5 (4)
Value
5/5 (4)
Service
4/5 (2)

“I walked through a mall and saw this store, so I thought I would give it a try. The process was easy, and I got my money right away. It was worth it.”
“They were very helpful and kept me updated throughout the transaction. Not once did I feel like they weren’t doing everything they could to get me my money.”
“They got my money to me quickly. Very professional and great to deal with. Great customer service and great price.”

What Information Is Needed for Cash for Gold USA to Quote a Price?

In order to get a quote for your items, Cash For Gold USA requires the following information:

Date of Birth

Social Security Number

Your Address

Contact Phone Number

Make and Model of the Items You Have

Do You Pay the Shipping Costs?

Cash For Gold USA does not pay the shipping costs. You are responsible for the costs of shipping your items to Cash For Gold USA.

How Is the Price Determined?

Consumers are given a price quote based on current market value for their unwanted gold, silver, and platinum jewelry, coins, or scrap. The quote they receive takes into account the karat and type of metal, and any diamonds or other gemstones.

What Types of Gold Are Accepted?

At Cash For Gold USA, you have two types of options for selling gold:

Gold bullion

Gold jewelry

If you sell gold bullion, you get paid based on the market price of gold. They give you an offer over the phone based on the current spot price of gold and your total gold weight. If you want to sell gold jewelry, they send you a special gold kit that includes packaging, a pre-paid Fedex label, and instructions on sending your gold in. They determine the value of your gold based on its weight, metal content, and condition.

What Does the Cash For Gold USA Process Involve?

The Cash For Gold USA process begins with you sending your gold, silver and platinum jewelry or coins that you’d like to have valued.
The Cash For Gold USA website has a guide to help you choose whether to send gold, silver, or platinum items.
Next, you can schedule a pickup appointment for your items at your home or workplace.
After Cash For Gold USA receives your items, the precious metals will be appraised by a GIA certified appraiser.
After your items are appraised, you will receive an offer for your items.
If you decide to sell your items, Cash For Gold USA will walk you through a quick and easy checkout process, and you will receive your cash payment within 24 hours.

How Does Cash For Gold USA Pay?

Cash For Gold USA has a one-time charge for mailing the gold/silver/platinum/jewelry. On its website, the company says that it pays 70% of the gold’s market value, or 70% of the amount offered by a local mail-in service.
This price-per-ounce rate is higher than the 60% offered by many competitors. The 70% rate offered by Cash For Gold USA is 10% higher than the 60% offered by Goldline.

Can I Sell my Gold for Cash at a Store?

Yes, you can. Cash for Gold USA stores offer instant payment when you sell your gold, silver, and platinum. Other stores may take days or weeks to give you payment.
How can I Sell Gold Jewelry?
Cash for Gold USA also offers fair prices for jewelry. You can bring in all your jewelry and precious stones for appraisal. The expert jewelers will test and evaluate each piece of jewelry for purity and value. Bring in your items, and let them go through their testing process.

Will Cash For Gold USA Buy My Broken Gold?

Yes! Gold, platinum, and silver are all accepted.
What Types of Gold Does Cash For Gold USA Buy?
Gold coins, gold bars, and jewelry are all accepted.

Will Cash For Gold USA Pay Me More for My Broken Gold?
Cash For Gold USA offers the highest prices!

How Will Cash For Gold USA Package My Broken Gold?
Cash For Gold USA offers discreet packaging, and insured shipping.

Does Cash For Gold USA Print a Receipt for my Broken Gold?
Yes.

How Will Cash For Gold USA Ship My Broken Gold?
Cash For Gold USA offers fully insured shipping.

How Long Will It Take Cash For Gold USA to Process My Broken Gold?
Cash For Gold USA processes all gold within 48 hours of receiving it.

How Much Will Cash For Gold USA Pay Me for My Broken Gold?
Cash For Gold USA offers the highest prices!

Can I Sell my Gold Coin Directly to Cash For Gold USA?

No, in addition to not buying or receiving your gold coin directly, Cash For Gold USA also does not sell gold coin directly to customers. Customers must contact local gold buyers, pawn shops, and retail jewelry stores, and sell them their gold coin.

What Will Cash For Gold USA Pay for My Broken Gold?

Cash For Gold USA offers cash payments on a wide variety of broken gold, silver, platinum, and palladium jewelry. Broken Gold refers to pieces of gold that have been damaged or cracked, but still have gold inside them. Cash For Gold USA pays cash for broken gold jewelry, regardless of condition or age.

Is Cash For Gold USA Legit?

Cash For Gold USA has received a significant number of negative reviews from its customers. On the Better Business Bureau website, it currently has a grade of “F” and 1,127 complaints. While the company has been in business since 2009, only 415 of these complaints were filed since then, with 60 of those filed over the last month.

Can I Trust Cash For Gold USA?

Cash For Gold USA offers a fair and responsive experience for its customers, according to both the Better Business Bureau (BBB) and Yelp. As of April 2020, Cash For Gold USA has a BBB rating of A+ and 4.4 out of 5 stars on Yelp.

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Cash For Gold USA BBB Customer Reviews Explained

The Better Business Bureau (BBB) is a nonprofit organization that rates businesses based on their customer reviews. The company’s mission is to advance marketplace trust. BBB assigns ratings from A+ to F for 12 key business categories:

• Advertising

• Auto Dealers

• Business Products & Services

• Credit Repair

• Debt Collection

• Electrical Contractors

• Employment Services

• Financial Services

• Home Improvement

• Insurance

• Legal Services

• Medical

• Real Estate

• Restaurants

• Television, Radio, Telephone

• Travel

The BBB assigns ratings based on a number of factors, including customer reviews, type of business, and the length of time the business has been operating. The BBB’s ratings do not guarantee a business’ reliability or effectiveness, but they do reflect the company’s commitment to customer service and competitive pricing.
Cash For Gold USA has a BBB rating of “B+” and has received 1 customer complaint as of 2021. The company’s complaint history summary states that the company resolved the complaint by “making appropriate refund(s).”