Discover the Reputation of Augusta Precious Metals BBB

  • Augusta Precious Metals, Inc. is one of the nation's oldest gold and silver dealers.
  • The BBB has assigned the company a grade of C, based on factors such as transparency and advertising.
  • Augusta Precious Metals, Inc. (AUM) is a U.S. based gold and silver dealer that has been in business for over 30 years.

Augusta Precious Metals, Inc. (AUM) is a U.S. based gold and silver dealer that has been in business for over 30 years. The company's website states that "Augusta maintains its focus on providing outstanding customer service, offering only the most high-quality gold and silver at the lowest possible price." Augusta Precious Metals, Inc.
The Better Business Bureau (BBB) has assigned Augusta Precious Metals, Inc. a grade of C.

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How Does Augusta Precious Metals BBB Rank?

Augusta Gold's BBB rating is B+. Gold, like most commodities, is a commodity that is deemed to have very low risk to it. The BBB rating for Augusta Precious Metals BBB is based on the company's ability to repay its debts. Lower debt ratings mean more risk, which can affect the price of gold.

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Augusta Precious Metals BBB Pros and Cons

A BBB rating indicates that Augusta Precious Metals is financially stable, which is important for any precious metals dealer.

Although Augusta Precious Metals BBB has a good reputation, there are no official customer testimonials.

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Bottom Line
With solid ratings and a good reputation, Augusta Precious Metals BBB is a solid choice for buying precious metals.


Since its founding in 1967, Augusta has operated as a family-owned business. The company's first location was in Atlanta, but it has since expanded to four locations throughout the state of Georgia. While the company's focus is primarily gold, silver and other precious metals, it also offers IRAs, bullion coins, jewelry and diamonds, numismatic coins, and more.
In addition to the company's presence in Atlanta, Augusta also operates locations in Atlanta, Augusta, Columbus, Macon, and Savannah.

Prices and Fees

Prices at Augusta Precious Metals vary based on the item and its quantity. For instance, 1 oz. of silver or gold will cost $14.99. Gold coins start at $17.99, while silver coins start at $10.99. If you're looking to buy gold bullion, you can choose to buy 1 oz. bars or 100 oz. bars.

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Customer Service

For a company that handles such important transactions, customer service must be a top priority. As a BBB-accredited company, Augusta Precious Metals excels in this area.
The BBB gives Augusta Precious Metals a score of A+. With fewer than 10 complaints over the last 3 years, an A+ rating is rare. The Better Business Bureau offers 5-star ratings on company websites.

Available Precious Metals

Gold and silver are some of the more popular precious metals that Augusta Precious Metals offers. In addition to selling precious metals, the company also supplies jewelry and other items. However, if you want to buy precious metals, you should keep in mind that the company only sells gold and silver.

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Customer Service and Pricing

When shopping for an online retailer, the two most important considerations are customer service and pricing. As with any product or service, price is certainly important, but shouldn't take priority over your overall satisfaction.
When you place an order with Augusta Precious Metals, the website displays an estimated shipping and delivery date, which is accurate within 10 days of purchase, and your order will typically ship within 1-2 business days after you place it. Augusta also accepts your payment options, including credit cards, PayPal, bank wire transfers, checks, and money orders.
As with most online retailers, prices are subject to change, so be sure to double-check the current price before placing your order.
To further ensure that you're receiving the best possible price, Augusta offers free price matching, and if you find a lower price elsewhere, the company will refund you the difference.
Customer Service
As with most retailers, customer service is an important aspect of any experience. When purchasing precious metals online, you should always be able to contact your representative if you have any questions or need any additional information.
When you place an order, you'll receive an email confirmation, and should you have any additional inquiries, you can contact customer service by email or toll-free phone.

Other Considerations

While BBB accreditation is not a guarantee of service or quality, it indicates that Augusta Precious Metals meets certain standards. After checking the company's BBB profile, you may want to discuss your concerns with the company directly.
The BBB allows customers to rate the companies with which they do business. While customers are not required to rate a company, they are encouraged to share their opinions. A high number of complaints, or a high ratio of complaints to total ratings, is generally a warning sign.