What Are the GoldSilver.com Complaints?

• GoldSilver.com is an online precious metals trading platform that allows users to buy and sell various precious metals such as gold, silver, platinum, copper, and palladium.
• The company has an A+ rating from the Better Business Bureau, and the website has been in operation since 2001.
• GoldSilver.com does not accept payment by credit card.
• Other complaints include issues with the company's customer service, delays in shipping orders, billing and payment problems, and issues with the company's trading software.

GoldSilver.com is an online precious metals trading platform that allows users to buy and sell various precious metals such as gold, silver, platinum, copper, and palladium.
Complaints about GoldSilver.com include issues with the company's customer service, delays in shipping orders, billing and payment problems, and issues with the company's trading software.

Complaint #1

The Better Business Bureau (BBB) has given GoldSilver.com an F rating for its poor customer support. As of September 2020, nearly 1,200 customers had left negative reviews on the BBB website. Many customers reported issues with the account verification system, being locked out of their accounts, and being unable to withdraw their funds from the site.
Complaint #2
GoldSilver.com is not registered with the U.S. Securities and Exchange Commission (SEC). An SEC registration is an indication that a company is legitimate and is following the rules. The absence of SEC registration means that GoldSilver.com can engage in potentially fraudulent activities, like market manipulation, and that there are limited ways for investors to recover their funds.
Complaint #3
GoldSilver.com's parent company, ADS Securities, Inc., is registered with FinCEN and is a member of the Financial Industry Regulatory Authority (FINRA). Both FinCEN and FINRA are government agencies that monitor and regulate U.S. financial companies. However, because GoldSilver.com is not registered with the SEC, investors cannot enforce their legal rights against the company.

Complaint #2

GoldSilver.com was criticized for its lower-than-market prices on gold and silver. The Better Business Bureau (BBB) site shows 25 complaints in the past three years. Complaints include lower-than-market prices on gold and silver, failure to deliver on products, failure to honor advertised prices, failure to honor promised delivery, and failure to honor warranties.
In the BBB's Consumer Response column, GoldSilver responded by stating that it "thoroughly investigates all associated complaints" and that, "if we find valid complaints, we adjust our business practices accordingly."
Complaint #3
The BBB site shows 19 complaints in the past three years. Complaints include failure to deliver products, failure to honor advertised prices, failure to honor promised delivery, failure to honor warranties, unfulfilled orders, and problems with platinum, palladium, and rhodium products.
In the BBB's Consumer Response column, GoldSilver responded by stating that it "thoroughly investigates all associated complaints" and that, "if we find valid complaints, we adjust our business practices accordingly."
Complaint #4
The BBB site shows 13 complaints in the past three years. Complaints include unfulfilled orders, problems with platinum, palladium, and rhodium products, failure to honor warranties, failure to honor advertised prices, and failure to deliver products.
In the BBB's Consumer Response column, GoldSilver responded by stating that it "thoroughly investigates all associated complaints" and that, "if we find valid complaints, we adjust our business practices accordingly."
Complaint #5
The BBB site shows 3 complaints in the past three years. Complaints include failure to deliver products, failure to honor warranties, and failure to honor advertised prices.
In the BBB's Consumer Response column, GoldSilver responded by stating that it "thoroughly investigates all associated complaints" and that, "if we find valid complaints, we adjust our business practices accordingly."

Complaint #3

GoldSilver.com is fraudulent, steals money, sells fake products, and is a scam. The Better Business Bureau (BBB) has given GoldSilver.com an F rating.
Complaint #1
GoldSilver.com is deceptive. The BBB has given GoldSilver.com an F rating.
Complaint #2
GoldSilver.com is fraudulent, steals money, sells fake products, and is a scam. The BBB has given GoldSilver.com an F rating.

Complaint #4

GoldSilver.com, which has received numerous complaints in recent years, is accused by the BBB of violating the Federal Trade Commision Fair Debt Collection Practices Act (FDCPA). The BBB alleges that GoldSilver.com has misrepresented its service and falsely claimed its agents are attorneys.
Complaint #5
The BBB alleges that GoldSilver.com has failed to provide refunds to customers who had their precious metals lost or stolen.
Complaint #7
The BBB also alleges that GoldSilver.com failed to honor its monthly membership refunds.
Complaint #8
The BBB also alleges that GoldSilver.com has been cited for fraud by the State of California, and that the Better Business Bureau of Southern California also revoked its accreditation.

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Customer Responses

Customers have complained that they have had trouble withdrawing funds. Withdrawals are delayed, or they are sent outside the stated three-day process.
Company Responses
Goldsilver.com has responded to customer complaints, stating that "some customers are experiencing delays due to issues caused by incorrect bank account information."