Discover the Complaints Against the Golden State Mint

• The Golden State Mint (GSM) has been in business since 1971.
• This precious metals dealer offers a variety of services, including the sale of gold and silver bullion, bullion coins, and collectible coins.
• The company is based in Newport Beach, Calif.

The Golden State Mint (GSM) has been in business since 1971. This precious metals dealer offers a variety of services, including the sale of gold and silver bullion, bullion coins, and collectible coins. The company is based in Newport Beach, Calif.

Complaints Against Golden State Mint

The Golden State Mint is, at the time of writing, the subject of 147 complaints filed on Ripoff Report. While many of those complaints are unsubstantiated, 47 of the complaints are verified.
Thirty-five of the 47 verified complaints were filed against Golden State Mint founder William (Bill) Fulford. The complaints range from poor customer service to outright fraud.
"This company is fraudulent and scamming people out of their hard earned money. I ordered gold and silver and they kept giving me the runaround and delaying my orders. I finally cancelled my order with this company and they said I did not cancel in time and that I was still charged. This is my proof:

"I do not recommend doing business with this company," one verified customer concluded.

Complaints Filed With BBB

While there is no Better Business Bureau (BBB) entry for the Golden State Mint, a search of the BBB website for "golden state mint" reveals a total of 10 complaints against the company, all filed between November 2017 and March 2019.
Complaints Against Golden State Mint
The complaints allege various issues, including:
The Golden State Mint failed to deliver on promised orders.

The Golden State Mint failed to refund money after customers reported unauthorized charges on their credit cards.

The Golden State Mint failed to deliver promised physical gold products in a timely manner.

The Golden State Mint failed to deliver promised bullion products in a timely manner.

Customers did not receive the promised amount of gold, silver, or platinum.

Customers did not receive the promised amount of collectible coins.

The Golden State Mint failed to honor a refund policy.

Customers did not receive promised investment returns.

Many of the complaints also allege that Golden State Mint representatives refused to honor refund requests, even when customers complained to BBB.

Complaints Filed With California Attorney General

The California Department of Business Oversight, which regulates the Golden State Mint, received 24 complaints from Oct. 1, 2015, to June 30, 2016.

According to documents filed with the California Attorney General's Office, 13 of the complaints were from customers alleging that their orders were delayed.

The customers also claimed that the company didn't deliver orders on time, didn't keep customers up-to-date on order status, didn't refund their money if they canceled orders, didn't provide invoices, sent the wrong orders, and didn't respond to customers' questions.

The other complaints were from customers alleging that the company didn't deliver on orders.

It was alleged that the company didn't provide refunds, didn't provide invoices, and didn't provide tracking numbers.

The customers filed their complaints with the Better Business Bureau, the California Attorney General's Office, the Consumer Protection Unit of the California Department of Business Oversight, and other government agencies.

Complaints Filed With Federal Agencies

Complaints that have been filed with agencies that deal with consumer protection and fraud.

The Federal Trade Commission (FTC): The FTC has jurisdiction over product safety, advertising, and unfair and deceptive business practices.

The California Bureau of Real Estate: The California Bureau of Real Estate (BRE) regulates real estate transactions, including home sellers, escrow agents, escrow companies, and title companies.

The California State Attorney General's Office: The California Attorney General (AG) has an office in each state and investigates consumer fraud.

Product Reviews of Golden State Mint

The BBB gave Golden State Mint a rating of A+, with 189 positive reviews from 120 customers. Of the complaints, 87 were resolved and 54 remain unresolved.
Complaints Against the Golden State Mint

Of the 54 complaints currently pending, 40 involve customers' issues with products. Some customers have said that their orders never arrived, while others received the wrong products. Other complaints involved issues with customer service, including receiving no response to emails and having to wait for long periods of time for a product to arrive.